Refund Policy

At Astrosebaat.com, we strive to provide quality services and products to our customers. Please read our refund and cancellation policy carefully before making a purchase.

1. Refund Policy

1.1 Consultation Services

• Once a consultation call with an astrologer is completed, no refund will be issued under any circumstances.
• If you experience technical issues preventing the consultation, please contact our support team, and we will assess the situation on a case-by-case basis.

1.2 Products Purchased from Our Online Shop

• We offer a 7-day refund policy for products purchased from our online shop.
• If the product is received in a damaged or broken condition, you may request a refund within 7 days of delivery.
• To process the refund, you must provide clear images of the damaged product along with the order details.
• Refunds will be processed after verification and may take 7-8 business days to add credit in your original payment method.

2. Cancellation Policy

2.1 Consultation Services

• Once a consultation booking is confirmed, it cannot be canceled or refunded.
• Rescheduling may be allowed under special circumstances, subject to astrologer availability. Please contact our support team at least 24 hours before the scheduled time.

2.2 Product Orders

• Orders for physical products can only be canceled before they are shipped. Once shipped, cancellations are not allowed.
• If you wish to cancel an order, please contact our customer support team as soon as possible.

3. Contact Us

For any refund or cancellation-related inquiries, please contact our customer support team at support@astrosebaat.com with your order details.

This policy is subject to change at the discretion of Astrosebaat.com. Please review it periodically for updates.